spa studio Policies

Customer Care

HOW TO REQUEST AN APPOINTMENT

You may schedule your service using either of the following booking options:

  • Click on "Book Now" button located next to desired service selection to schedule online.

  • Call or Text: 678.744.6937

  • Email: Info@TotalUWellness.com

Same Day appointments are welcomed, but not guaranteed.​ Late Arrivals will be placed on our day's wait list. We will do our best to get you in as close to your original reservation time, however, this is not guaranteed. 

HOW TO ENJOY YOUR EXPERIENCE

We are here to take care of you. To ensure you receive the most from your spa service experience, we offer the following suggestions:

  • On The Day Of Your Appointment...

    • Please arrive on time or no more than 15-minutes prior to the start time of your appointment. ​

    • Silence your cell phone or electronic devices prior to entering your service treatment room.

    • Your comfort matters to us, therefore services may be rendered with or without clothing. Our professional practitioners will always use appropriate draping techniques to respect, as well as to ensure your privacy.

  • Special Needs...​

    • If you have special needs that may effect your service treatment, please notify us in advance of your appointment so that we may do our best to accommodate your situation.​

PAYMENT PROCESSING

Due to the COVID-19 pandemic, our payment policies have been modified to support our move towards becoming a Cash-Free business. We accept all major credit and debit cards, along with official Total U Gift Cards and Spa Finder Gift Cards using our secured POS systems. Rest assured your privacy and security thereof is highly regarded and taken with great measure of protection as allowed by us. 

  • Deposits for Appointments...

    • We now require a valid credit card to schedule all appointments and place on file for future appointment reservations. *A valid Total U or Spa Finder Gift Card may be used as well

    • We will charge a non-refundable 50% Deposit Hold Fee of your services booked, unless otherwise preferred by you to charge in full. 

  • Service Payment...​

    • Any balance remaining from Deposit Hold Fee will be processed 24-hours prior to your scheduled appointment date + time.

    • Gratuities may also be applied at this time. We suggest the industry standard of 20% which is not included in the service cost.

  • Cancellation, Rescheduling & Refunds...​

    • We understand that life happens. Should you need to cancel your appointment, we ask that you do so 24-hours in advance of your scheduled reservation.

    • Appointments cancelled less than 24-hours will be charged in full for the service booked and the option to reschedule said appointment will be provided at that time.

    • We will only allow one (1) Reschedule free of additional penalty.   

    • NO SHOW appointments will be charged in full for service(s) booked and with no complimentary options to reschedule- no exceptions.

    • All Sales Are Final- this includes our service appointments. Refunds are not available on any scheduled service at any time.  ​

  • Memberships & Series Package Bookings...​

    • If you have a membership or purchased a series package, our appointment cancellation policies still apply.

    • If you are a NO SHOW to one of your sessions, one service session will be deducted from your balance.  ​

    • There are no exclusions nor preferential treatment to our regular appointment and cancellation policies. 

  • Family, Children & Pets...​

    • We love, support and understand that work-life balance doesn't always = a life well-balanced.  We too have families and little ones- human and furry, however, if they are not being serviced, ​we must ask for you to reschedule your service to a time that is conducive and safe for all parties involved. This applies to spouses, partners, siblings, friends, parents, etc. not being serviced or having a scheduled appointment on our calendar as well.  Thank you for understanding!

 

We appreciate your respect and cooperation of our policies. If for any reason, you are unhappy with a service received, let us know immediately (within 24 hours of your appointment). Our management team will be happy to assist and make the experience right.

Wholesale Inquiries

We appreciate your interest! At this time, we do not offer a wholesale program. This may change, so do check back regularly.

 

Total U 

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